Privacy & HIPAA

Privacy Policy & HIPAA Notice

Sovereign Recovery Group is committed to protecting your privacy, safeguarding health-related information, and maintaining professional standards for communication and care coordination.

This Privacy Policy describes how Sovereign Recovery Group (“we,” “us,” or “our”) collects, uses, protects, and discloses information obtained through our website, services, communications, and recovery care interactions.

By accessing our website, submitting an inquiry, booking services, or receiving care, you acknowledge and consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information: Name, email address, phone number, billing information, appointment details, and inquiry submissions.

Health & Medical Information: Medical history, medications, allergies, procedure details, surgeon instructions, recovery notes, and other health-related information needed to provide appropriate recovery support.

Marketing & SMS Communications: With your consent, we may send appointment reminders, service updates, and promotional messages. Message and data rates may apply. Reply HELP for assistance or STOP/UNSUBSCRIBE to opt out.

Website Information: IP address, browser type, device type, pages viewed, and cookies used to improve website performance.

2. How We Use Your Information

  • To provide recovery support, wellness coordination, and client care services
  • To schedule appointments, process payments, and manage service records
  • To communicate appointment reminders, follow-ups, and care-related updates
  • To improve website performance and client experience

3. HIPAA & Medical Privacy

When applicable, health-related information is handled in accordance with HIPAA and applicable privacy standards. Protected Health Information is used or disclosed only as permitted for treatment, payment, healthcare operations, legal compliance, or with patient authorization.

4. Sharing Your Information

We do not sell personal or medical information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

  • Service Providers: Booking platforms, payment processors, and vendors required to support business operations.
  • Legal Compliance: Information may be disclosed when required by law, court order, or regulatory authority.
  • Care Coordination: Information may be shared with appropriate providers or emergency services when necessary for patient safety.

5. Your Rights

  • Request access to your personal or health-related information
  • Request corrections to inaccurate information
  • Request restrictions on certain uses or disclosures where legally permitted
  • Opt out of marketing or SMS communications

6. SMS Consent & Opt-In

By entering your phone number, you agree to receive text messages from Sovereign Recovery Group. Message and data rates may apply. Message frequency may vary. Reply HELP for more information. Reply STOP or UNSUBSCRIBE to opt out.

7. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date when applicable.

8. Contact Information

Sovereign Recovery Group, LLC.
2817 West End Ave Ste 126-299, Nashville, Tennessee 37203
Phone: (615) 870-7989
Email: info@sovereignrecoverycare.com