Cancellations & Refunds

Appointments

Appointment cancellations made more than 48 hours in advance may avoid cancellation fees. Cancellations within 48 hours, same-day cancellations, and no-shows may be subject to partial or full appointment charges.

Recovery Packages

Recovery packages require advance scheduling and provider time allocation. A 50% deposit is required to reserve care dates. Final balances & travel arrangements, if application, are due 7 days prior to the scheduled start of care. Deposits or other payments are nonrefundable at 14 days prior to start of care unless otherwise stated at the discretion of management.

Travel Recovery

Travel recovery requires additional planning. Airfare, lodging, transportation, parking, rental vehicle costs, and related travel expenses are separate from package pricing unless otherwise stated.

Travel-related expenses may become non-refundable once booked, confirmed, or paid to third-party vendors.

Massage Packages & Memberships

Massage packages, prepaid services, and membership fees are generally non-refundable once initiated. Membership cancellations require written notice according to the membership agreement.

Products & Retail Items

Retail products, wellness products, and hygiene-related items are final sale due to safety and sanitary standards.

Meals & Personal Expenses

Meals, groceries, restaurant purchases, food delivery, personal supplies, and personal errands are not included in package pricing unless specifically stated.

Emergency or Medical Changes

If surgery is rescheduled, postponed, or canceled due to medical reasons, please notify us as soon as possible. Rescheduling requests may be reviewed based on provider availability and timing.

Questions

For questions about cancellations, refunds, deposits, or travel recovery expenses, contact Sovereign Recovery Group, LLC prior to booking.

Phone: (615) 870-7989
Email: info@sovereignrecoverycare.com