Answers to common recovery care questions.

Recovery needs vary depending on your procedure, mobility limitations, surgeon instructions, travel plans, and level of desired support. Clients who are unsure may submit a recovery inquiry or schedule a consultation for guidance.

Yes. We strongly recommend booking recovery services as early as possible to allow for scheduling, travel coordination, accommodations planning, and preparation.

Yes. Recovery support is provided privately and discreetly. Services may take place in your home, hotel, Airbnb, or other approved recovery location depending on the package selected.

Clients are responsible for securing accommodations. However, accommodations guidance may be provided to help identify spaces that better support recovery, mobility, privacy, and comfort.

A two-bedroom, two-bathroom Airbnb is generally preferred for travel recovery clients because it allows additional privacy, easier mobility, meal preparation access, and more comfortable overnight support.

Clients are responsible for flights, accommodations, and rental vehicles. If transportation assistance is needed, clients may either add our team as an approved rental vehicle driver or provide payment for transportation coordination assistance when appropriate.

Always follow your surgeon’s instructions first. If no timing guidance is provided, incisional drainage massage generally begins during the earliest post-operative phase while manual lymphatic drainage is often introduced after initial healing has progressed.

Recommendations vary by procedure and surgeon preference. Many clients begin with more frequent sessions during the first several weeks of recovery to support swelling management and mobility.

Yes. Mobile massage appointments may be available within an approved service radius depending on scheduling and location.

Yes. Wellness services may include IV hydration, wellness injections, hydration support, and other recovery-focused wellness services when medically appropriate.

Certain wellness services may require medical review or clearance depending on the treatment selected and your medical history.

We accept major credit and debit cards, select digital payment methods, and approved financing options when applicable.

Yes. Financing may be available through third-party financing providers including CareCredit and Cherry for qualifying clients.

Certain wellness or medically related services may qualify for HSA/FSA use depending on your provider and plan guidelines. Clients should verify eligibility directly with their benefits provider.

No. Financing approval decisions are made directly through the financing provider and are subject to eligibility requirements and credit approval.

Appointment cancellations made more than 48 hours in advance may avoid cancellation fees. Cancellations within 48 hours, same-day cancellations, and no-shows may be subject to partial or full appointment charges.

Retail products, wellness products, and hygiene-related items are considered final sale due to safety and sanitary standards.

Memberships, prepaid services, and package purchases are generally non-refundable once initiated. Transfer requests may be reviewed on a case-by-case basis when appropriate.

Concierge recovery reservations require advance scheduling and provider time allocation. Refund eligibility depends on the timing of cancellation, travel coordination, accommodations planning, and reserved care hours.

In general, travel recovery reservations may be refundable up to 14 days prior to the scheduled recovery start date. Remaining balances are typically due 7 days before departure or care initiation.

Travel-related expenses including airfare, lodging, transportation, parking, and accommodations are billed separately when applicable and may become non-refundable once booked.

No. Client meals, groceries, restaurant purchases, and food delivery costs are not included in package pricing unless otherwise specified.

No. Recovery support services are designed to complement your surgeon’s instructions and do not replace physician oversight, emergency medical care, home health services, or direct medical treatment.